There are number of reasons why your emails might not be able to reach you. In this self-help article, we’ve listed the most common problems why you might not be receiving emails:
- You might be probably using a 3rd part DNS provider like Cloudflare for example. In that case, add an MX record with the following value: mx.stackmail.com – Within a few hours of adding this record, you’ll start receiving your emails.
- Your email account is out of space. Cross-check how much space you have left and delete unnecessary emails if needed.
- If you’re using an email client, perhaps the IMAP or POP3 imports are not configured in the right way. Our support team can help you troubleshoot with this if needed.
If you’re stuck somewhere in this process, you can always contact our support as we’re always here to help you with any issues you might have.